TERMS OF USE AND PRIVACY POLICY

 

IMPORTANT NOTE TO RESIDENTS OF THE EUROPEAN UNION AND THE UNITED KINGDOM: This privacy policy contains important information about your rights under the General Data Protection Regulation of the European Union and the equivalent laws of the United Kingdom, known to the EEA as Directive 95/46/EC (the “GDPR”). Please see our GDPR Notice below for more information about these rights. This GDPR Notice applies to residents of the European Economic Area, the United Kingdom, Norway, Liechtenstein, and Iceland (altogether, the “EEA”).

 

IMPORTANT NOTICE TO RESIDENTS OF THE STATE OF CALIFORNIA: This privacy policy contains important information rights under the California Consumer Privacy Act (“CCPA”). Please see below for information about your rights and our responsibilities under the CCPA.

 

Kreative Kraft Boutique is a marketplace, a platform for upcoming designers, wig makers, hair extensions and false eyelashes extraordinaires. So that both parties know what is expected of them and to ensure a successful experience, we provide these Terms of Use and Privacy Policy (altogether, this “Agreement”) to define the relationship between Kreative Kraft Boutique Ltd. (“we;” “us;” “our;” “Kreative Kraft Boutique; the “Company”) and you (“you;the “user). A “user” includes buyers, sellers, or any other user. By creating an account on Kreative Kraft Boutique or making use of any website that we own or operate,including related or affiliate domains (altogether, the Website”), you agree to be bound by these conditions.

 

Your acceptance of this Agreement constitutes a “continuing acceptance,” meaning that any time you access the Website, use your account with the Company, or otherwise interact with the Company, you accept the then-current version of this Agreement. The Company does not provide notice when it changes the Agreement.

 

These conditions are governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. You remain subject to the laws of your own jurisdiction. We both agree to submit to the non-exclusive jurisdiction of the courts of the district of Luxembourg City. If you reside in the EU, the European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr www.ec.europa.eu/consumers/odr. If you would like to bring a matter to our attention, please contact us.

 

AGREEMENT CHANGES 

We may change and term of this Agreement without limitation at any time for any or no reason and without notice. Regardless of any changes to these Terms or our Service, any change in an applicable commission fee will not apply before you being notified. If any change is found invalid or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions.

 

ACCOUNT CREATION; USE

The Company operates in part as a platform. You may list or purchase items for sale after our account registration process. By listing any item for same on the Website, you represent and warrant that you are the sole party entitled to sell that item and that you do not infringe the intellectual property rights of any other person by listing that item for sale. You indemnify, waive any claim for contribution or comparable right, and agree to defend at your own expense the Company for any intellectual property-related liabilities that may arise on account of your use. The Company reserves the right to de-list any item for any or no reason, without notice. The Company reserves the right to de-listany item without notice and for any reason. Everything listed for sale on Kreative Kraft Boutique must be made or designed by you.

To access the full Kreative Kraft Boutique site, users mustregister for an account, provide accurate and complete information, and keep their account information up to date as the site administrator might request for further information to verify that information. Both buyers and sellers undergo the same account registration process. The Company may request any information it deems necessaryfor account creation and verification of users. The Companyreserves the right to terminate accounts for any or no reason, without notice.

The Company may give users the right to register accounts as individuals or as businesses. If you are registering with Kreative Kraft Boutique as a business entity, you represent that you have the authority to legally bind that entity. TheCompany may request any documentation it deems necessary to verify your authority to represent a business entity All must comply with all applicable laws relating to online trading. Users fully indemnify, waive any claim for contribution or related claim against, and agree to defend attheir own expense the Company from any claim, including adverse regulatory action, arising at least in part on account of the conduct of the user. We reserve the right to accept or refuse your registration application.

If you are under the age of 18, you must disclose your guarantor’s information to Kreative Kraft Boutique before creating an account with Kreative Kraft Boutique. Users under the age of 13 may not create accounts.

 

USE BY MINORS

If you are under the age of 18, your parent(s) or guardian will need to sign and submit a performance guarantee, in a form deemed suitable by the Company. Without such a performance guarantee, we cannot be assured of the enforceability of otherwise-binding contracts with minors in your jurisdiction. Users under the age of 13 may not create accounts.

 

QUARTERLY PERFORMANCE REVIEW 

We always want to ensure our site users have a great experience when using Kreative Kraft Boutique. To help ensure this, the site administrator will conduct a performance review every three months. Users who do not meet minimum performance standards may be subject to restrictions on buying and selling, changes in commission fees, account termination, or any other remedy that the Company deems reasonably necessary. Users retain allresponsibility for knowing the Company’s performance expectations.

 

Here are the key rules:

 

  • Buyers must use billing address as delivery address.

 

  • Sellers must ensure the quality of their own products. The Company may require sellers to warrant the quality, fitness, and workmanship of their products to buyers at its sole discretion.

 

  • Buyers agree to pay for and receive any products that they agree to buy through the Website. Executed orders are binding legal agreements for purchase and sale.

 

  • Sellers must promptly resolve any queries they get from buyers. Buyers must respond quickly to any queries from sellers so that any issues are resolved in a timely manner.

 

  • Buyers must not abuse the sellers and equally sellers must act professional at all times. The Company reserves the right to limit or terminate accounts on account of conduct it deems unprofessional, or that otherwise actually or tends to impugn the reputation of the Company, in its sole discretion and without notice.

 

  • Sellers must deliver the item within the shipping deadlinesthat they specifiy, which shall be stated at least at the time of checkout. Sellers may charge reasonable shipping and delivery costs. Any misrepresentations as to price, including the cost of shipping and delivery, will be subject to account termination. Buyers and sellers are independentlyresponsible for the collection and remission of sales and use tax.

 

  • Both sellers and buyers’ user reviews will also be taken into consideration. Buyers and sellers agree to only leave accurate, complete reviews.

 

  • Sellers are responsible for determining their own return and refund policies. Sellers must be able to receive returns at their ship-from address. Return and refund policies must be consistent with applicable local laws. Returns sent to Kreative Kraft Boutique’s corporate address may be returned to buyers or destroyed at the Company’s option.

 

ELECTRONIC COMMUNICATIONS

All agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication. If we must send you notice or any communication using physical documents, such notice or communication will be deemedproperly sent and received when sent and delivered to the address that you supplied at the time of account creation. You must keep your account information up-to-date.

 

COMMISSION AND LISTING FEES

The Company reserves the right to require listing fee(s).The Company does not charge listing fees presently. The current commission fee is five percent of the combined price of every sold item. If and when an item sells, the sellers have to pay a flat five percent of the final sale price, including postage. This applies to every item. The Company reserves the right to increase or otherwise change the commission fees for any reason at its solediscretion.

Sellers must have a valid payment method on file with Kreative Kraft Boutique at all times. You authorise Kreative Kraft Boutique to automatically charge your chosen payment method in accordance with this Agreement and the applicable billing agreement(s) you agree to when setting up or changing your payment method, for future charges and fees incurred in relation to the Website. This includes, but is not limited to, amounts owed for Kreative Kraft Boutique fees, Kreative Kraft Boutique money Back Guarantee reimbursements and postage labels. Kreative Kraft Boutique will notify you of these charges. If payments or amounts owed to Kreative Kraft Boutique cannot be completed through the payment method on file for any reason, you are still required to pay Kreative Kraft Boutique for all unpaid amounts and Kreative Kraft Boutique reserves the right to seek reimbursement through other means plus any additional costs incurred by Kreative Kraft Boutique in seeking reimbursement. You can change your payment method at any time. Chargebacks, declined payments, fees for late payment or returned payments, will be applied to your account, plus reasonable processing fees. The Company further reserves the right to:

1. Automatically take commission fee from every completed sales.

2. Charge the seller's payment method to reimburse a buyer for the cost of the item and the original postage cost in accordance with the seller's authorisation provided to us under this Agreement; or
3. where there are insufficient funds in the seller's authorized payment account, directly refund the buyer for the cost of the item and the original postage cost, and reimburse us in full, and in a timely manner, for an amount equivalent to the sum we paid to the buyer;
4. Where the seller is found at fault, we will notify the seller and charge the reimbursement amount to the seller's chosen payment method, or invoice the seller for the reimbursement amount.
 
The Company reserves the right to apply the proceeds of sales to a seller’s outstanding charges without notice. The Company reserves the right to dispute chargebacks at its sole discretion. You hereby grant the Company permission to dispute chargebacks on your behalf, or its own behalf as a result of transactions that you engage in as either a buyer or a seller. Buyers may be liable for the costs of chargebacks and associated disputes if a chargeback is determined to be fraudulent.
 

To protect against the risk of liability, Kreative Kraft Boutique has at times recommended, and may continue to recommend, that merchant services  providers restrict access to funds in a seller's merchant account account based on certain factors, including, but not limited to, selling history, seller performance, returns, riskiness of the listing category, transaction value or the filing of a case. This may result in your merchant services provider determining to restrict funds in your merchant account.

 

DISPUTES

Buyers and sellers must undertake reasonable efforts to resolve any disputes through ordinary communication before raising disputes with the Company. Sellers retain all liability and responsibility for resolving disputes. The Company may direct sellers to resolve disputes byreplacing products or refunding buyers. The Company is not required to adjudicate disputes in any court-like or litigation-like fashion. Sellers must accurately represent their items in listings and listing images and regularly respond to any messages they get from their buyers.

Disputes related to shipping damage or other shipping items must be raised with the carriers. Disputes may only be raised with sellers where sellers have misrepresented the nature, appearance, quality, product-level description of products or if item not received. The Company is not a shipping agency.

If a buyer raises a new dispute, the seller must respond to any open disputes within five working days or the then-stated timeframe given by Kreative Kraft Boutique in the dispute. Kreative Kraft Boutique may request for the seller’s assistance in resolving the dispute opened against them. Kreative Kraft Boutique reserves the right to escalate a dispute early for circumstances such as seller inactivity, harassment, refusal of service, dispute manipulation, and undermining the integrity of the dispute system.

By using Kreative Kraft Boutique’s dispute centre, you understand that Kreative Kraft Boutique may use your personal information for the purpose of resolving disputes with other members. Buyers and sellers shall ultimately be responsible for the resolution of disputes. Refunds owed to buyers, as may be determined by the Company, shall be paid by charging the seller’s payment method.

 

CUSTOMS; INTERNATIONAL SELLING; TRANSACTIONS COSTS OF INTERNATIONAL SALES BY PARTIES

When ordering products from Kreative Kraft Boutique or delivery outside of the UK you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Kreative Kraft Boutique, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. Any costs associated with customs may be charged to sellers, who may pass those costs onto buyers. In the event of any inquiry, whether or not in the form of subpoena, from any customs official, the Company may disclose your personal information as necessary to respond to such requests.

Sellers and buyers are responsible for complying with all laws and regulations applicable to international sales, purchases, and postage of items. Many of our services are accessible to international sellers and buyers.

You authorise us to use automated tools to translate your Kreative Kraft Boutique content and member to member communications, in whole or in part, into local languages where such translation solutions are available. We may provide you with tools which will enable you to translate content at your request. The accuracy or availability of any translation is not guaranteed. You warrant the accuracy of translated product descriptions to the same extent that you represent the accuracy of product descriptions that you enter onto the Website.

 

PAYMENTS

Buyers and sellers may only use the payment informationprovided through the Website. Buyers and sellers may not engage in off-Website transactions or otherwise engage in transactions outside of the payment methods provided through the Website. The Company reserves any right to collect upon funds due through the Website on account of transactions diverted to other payment methods by users.

 

CORRECTING MISTAKES IN PAYMENTS TO BUYERS AND SELLERS 

We reserve the right to fix any processing errors we discover. We will correct any processing errors by debiting or crediting the payment method used for the Kreative Kraft Boutique money-back guarantee refund or reimbursement. The Company reserves the right to engage in any other collections activity that it deems necessary in order to recoup funds paid for the money-back guarantee, refunds, or any other outlays to buyers or sellers that the Company cannot charge to a defective payment method. The Company will first attempt to charge a user-input payment method for any such outlays, then to any other payment method on file, and thereafter may engage in any colelctions activity it deems necessary.

 

PROMOTIONS

From time to time, we may offer certain customers promotions, which are subject to these Terms except as otherwise stated in the promotional terms. The Company reserves the right to set the timing, terms, duration, and conditions of any promotions. The Company reserves the right to select participants in promotions and is not required to invite all or any particular users to participate in promotions.

 

REFUNDS AND ORDERS CANCELLATION 

Please be aware that in addition to this policy, each country has its own laws regarding refunds, cancellations, and exchange policies. Sellers must familiarise themselves with the laws of their own country and those of their buyers’ countries.Sellers are generally permitted to set their ownrefund and cancellation policies within the limitations set below, but no refund or cancellation policy that is inconsistent with the seller’s applicable local law is valid. Sellers may not refuse (or accept) refunds or cancellations in a fashion inconsistent with the seller’s local law.

Buyers are eligible for a 14-day money back guarantee for nonconforming orders or orders that otherwise do not reflect representations by sellers. Please contact the Seller for returns’ address or alternatively send to:

 

Kreative Kraft Boutique

PO Box 553

Manchester, UK

M16 6GA

 

Returns not accompanied by an invoice, order statement, or other order detail document generated by a seller or the Company that includes the name and shipping address of the seller are not eligible for refunds. A return receivedunder this policy on behalf of a seller will result in a charge in the amount of that order, with applicable shipping, on the seller’s account if the Company needs to issue the refund to the buyer.

Buyers should always review the seller's refund policy and refund window before making a purchase.

If the seller is unable to complete a transaction, they must notify the buyer by messaging them through Kreative Kraft Boutique and cancel the transaction. If the buyer already submitted payment, the seller must issue a full refund. Sellers are encouraged to keep proof of any refunds in the event a dispute arises. We may not keep or provide records of such refunds, or engage in any other recordkeeping activities on your behalf except where required by law. All cancellations are subject to our Cancellation Policy.

 

DIVERSION FROM KREATIVE KRAFT BOUTIQUE 

Offering to buy or sell outside of Kreative Kraft Boutique, including sharing direct contact information prior to a Kreative Kraft Boutique purchase, may result in account termination or any other action the Company deems necessary.

Contacting another Kreative Kraft Boutique user to discuss moving a purchase off Kreative Kraft Boutique exposes both the buyer and seller to the risk of fraud. It also means both buyer and seller are not covered by our protection programs. The Company does not and cannot resolve disputes, or otherwise incur any liability or costs, as a result of trasnactions made off of the Website, including communications made through the Website in the course of effectuating off-Website transactions.

In the instance of a Drag Queen looking for a drag parent, it is recommended both parties speak to our customer experience team before committing to or finalising anything.

 

FRAUD PREVENTION AND BUYING SCAMS: TOOLS TO AVOID 

Keep your accounts and identity protected by being aware of spoof emails (also known as fake or phishing emails) - these emails appear to come from a reputable company, but try to make you go to a fake website and divulge your login information or financial details. The information in this section is purely advisory and does not constitute legal advice to any person. It is your responsibility to avoidengaging in fraudulent transactions, deliberately or otherwise. The Company is not responsible for any acts of fraud or other crimes or deceptive business practices undertaken by third parties purporting to represent the Company. There are no agents with apparent or actual authority to act on the Company’s behalf other than those it has specifically stated and with whom you communicate through the Website or through emails from us directly.

 

You should avoid:

Responding to or opening emails purporting to be from Kreative Kraft Boutique but which do not originate from its domain name or from persons you have not interacted with at Kreative Kraft Boutique before;
Following links in emails to websites other than the Website;
Responding to inquiries related to diverting transactions off of the Website;
Engaging in transactions solicited via emails instead of conducted through the Website;
Submitting any personal information, including passwords, through email. Kreative Kraft Boutique will never ask you for your password;
Transmitting any other sensitive personal information to the Company except through the Website or an email address from us that you already recognize.
Read listings carefully and rely on existing seller feedback and reviews before buying. Verified sellers will have more thorough feedback and reviews.
Do not send payments for high-priced items that you would normally inspect in person, especially if the seller is asking for a payment method other than your verified payment method or for payment outside of the Website.
Avoid items that are suspiciously under-priced. This may represent fraudulent, or “fenced,” goods.
Avoid buying from sellers who solicit bank information, for example requesting wire transfers. We do not conduct or escrow wire transfers.

 

To access Kreative Kraft Boutique always use our URL; kreativekraftboutique.com. Under no circumstances is the Company liable for any loss you incur as a result of any scam, spam, fake emails, phishing emails, or other tools of fraud. You bear all responsibility for ensuring your own security procedures, and for verifying the authenticity of anycommunications purporting to be from the Company.

Remember that Kreative Kraft Boutique money Back Guarantee only covers eligible transactions that are completed through the Website and paid for with a valid payment method. We do not and cannot reimburse or otherwise protect buyers or sellers from fraudulent transactions or transactions conducted off the Website.

Sellers who request payment by instant cash transfer via Western Union or MoneyGram. These payment methods aren't permitted on Kreative Kraft Boutique.

These warnings are provided for the convenience of buyers and sellers only and are not warranties or other bindingrepresentations.

 

COMPETITIONS

The Company reserves the right to issue competitions in any form, and on any terms, that it elects. The Company reserves the right to set the date, duration, terms, and rewards for competitions. The Company reserves the right to invite or exclude any users to competitions. Users may be disqualified for any reason including, without limitation,fraud or attempts to circumvent the actual or intended terms of such competition. Disqualification is without appeal or recourse. The Company is not required to invite all or any particular users to participate in competitions.

The Company may disclose your personal information to the relevant authorities if the Company determines that you have participated in fraud, including attempting to game the conditions of competitions, or for any other reason including as response to a valid subpoena or related form of government request for information. You may be liable for any applicable damages, including the cost to the Company of preparing and running competitions, if you are found to have manipulated any term or condition of competitions including their results and including by the use of duplicate accounts or automation tools.

 

INTENDED USE

Users represent and warrant that they will only use the Website for its intended purpose. Forbidden uses include, but are not lmited to:

 

  • Sending unsolicited advertising or promotions, requests for donations or spam;

 

  • Harassing or abusing another member or violating our Anti-Discrimination Policy;

 

  • Contacting someone after they have explicitly asked you not to; or Interfering with a transaction or the business of another member;

 

  • Conducting any illegal activity;

 

  • Distributing pornography;

 

  • Attempting to discern the personal contact information of any person for an unlawful purpose;

 

  • Infringing upon any person’s intellectua; proeprty;

 

  • Engaging in fraudulent transactions;

 

Any other use that the Company deems improper. The Company may suspend or terminate accounts, or exercise any other right hereunder, without notice, in response to any use other than intended use.

 

TAX

Every Seller is responsible for paying their own tax. Kreative Kraft Boutique will not be liable for the Seller’s failure to pay their own tax. The Company does not collect or remit sales tax on sellers’ behalf. Sellers must collect and remit sales tax, value-added tax, or any other tax (however named or styled) applicable to other buyers or sellers. Any charges or adverse regulatory actions accruing to the Company as a result of seller or buyer activity will be charged to the responsible buyers or sellers’ stated payment methods.

 

COPYRIGHT, AUTHORS' RIGHTS AND DATABASE RIGHTS

All content included in or made available through any Kreative Kraft Boutique service, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of Kreative Kraft Boutique or its content suppliers and is protected by Luxembourg and international copyright, authors' rights and database right laws. The compilation of all content included in or made available through any Kreative Kraft Boutique service is the exclusive property of Kreative Kraft Boutique and is protected by Luxembourg and international copyright and database right laws.

You may not extract and/or re-utilise parts of the content of any Kreative Kraft Boutique service without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the content of any Kreative Kraft Boutique service, without our express written consent. You may also not create and/or publish your own database that features substantial parts of any of our sellers’ services(e.g. our prices and product listings) without their/our express written consent.

All works on the Website are copyrights of Kreative Kraft Boutique, all rights reserved, whether or not specifically so stated on or with such works.

 

INTELLECTUAL PROPERTY

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. When you submit any content to the Website or otherwise send us any product information or other works,including photography, product descriptions, or any communications, all such submissions will be considered the intellectual property of the Company without the need for further license agreement. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No part of this website can be reproduced, recreated under a different name or brand. The Kreative Kraft Boutique brand and idea is protected by the British laws.

 

INTELLECTUAL PROPERTY CLAIMS

Kreative Kraft Boutique respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please contact us immediately so we caninvestigate.The Company may disclose the personal information of any person who submits such a complaint for purposes of carrying out a proper investigation.

 

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO  

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

 

RECOMMENDATIONS AND PERSONALISATION

As part of the Kreative Kraft Boutique services, we may recommend features, products, and services, including third part ads that might be of interest to you, identify your preferences, and personalise your experience. We reserve the right to use any information that you submit to us, including your country of origin or other information, for the purpose of optimizing your ad experience.

 

HOW TO COMPLAIN ABOUT CONTENT UPLOADED BY OTHER USERS  

If you wish to complain about content uploaded by other users please contact us on [email protected] or go to your account and create a support ticket. Someone will respond to you with five working days.

 

KREATIVE KRAFT BOUTIQUE’S ROLE

Kreative Kraft Boutique allows upcoming designers, wig(s) makers, hair extensions and false eyelashes extraordinaire to list and sell their products at kreativekraftboutique.com. While Kreative Kraft Boutique as a service provider helps facilitate transactions that are carried out on the Kreative Kraft Boutique website, Kreative Kraft Boutique is neither the buyer nor the seller of the seller's items. Kreative Kraft Boutique provides a service for sellers and buyers to negotiate and complete transactions. Accordingly, the contract formed at the completion of a sale for these third party products is solely between buyer and seller. Kreative Kraft Boutique is not a party to this contract nor assumes any responsibility arising out of or in connection with it nor is it the seller's agent. The seller is responsible for the sale of the products and for dealing with any buyer claims or any other issue arising out of or in connection with the contract between the buyer and seller. Because Kreative Kraft Boutique wants the buyer to have a safer buying experience, Kreative Kraft Boutique provides the 14 days money back guarantee in addition to any contractual or other rights. For conditions relating to the sale by third parties to you on Kreative Kraft Boutique see the Participation Agreement..

 

ACCOUNT TERMINATION 

You may close your account without penalty within 30 days of such notice being given. If you are a seller, you are liable for transaction fees arising out of all sales made using some or all of Kreative Kraft Boutique services. Per our rights to terminate the contract, set forth with greater detail below, we reserve the right to terminate your account for any or no reason. The Company reserves the right to engage in any collections activities it deems reasonably necessary to collect sums due on canceled account of any kind.

 

OUR RIGHTS TO TERMINATE YOUR CONTRACT  

The Company reserves the right to terminate this Agreement, your account, any transaction made through the Website, or other similar relationship that you form withthe Company or with any other buyer or seller, at any time and without notice.

Sums that you owe to the Company for any reason, including returns or chargebacks, remain due and payable regardless of when or whether this Agreement is terminated.

We reserve the right to terminate the Website and to cease conducting any business without notice to you.

 

Reporting Other Problems;

How to tell us about problems. If you have any questions or complaints about the service, please contact us. You can contact our customer service team at [email protected] or Kreative Kraft Boutique PO BOX 553, Manchester, United Kingdom, M16 6GA. You may also contact us through other features we may add, such as live chat features.

 

THE COMPANY ASSUMES NO LIABILITY ON ACCOUNT OF YOUR USE OF THE WEBSITE OR ANY COMPANY SERVICE(S)

We will do our utmost to ensure that availability of the Kreative Kraft Boutique services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to Kreative Kraft Boutique services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services.

Kreative Kraft Boutique will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the Kreative Kraft Boutique services. We are not responsible for any losses that you incur as a result of yourtransactions through the Website, which are at your own risk. Unless otherwise expressly stated by sellers, products are provided “as-is” and any and all warranties on such products, to the extent permissible by law, are disclaimed.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have goods sent or services provided within a reasonable time or to receive a refund if goods or services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.

 

LEGAL DISPUTES

If a dispute arises between you and Kreative Kraft Boutique, we strongly encourage you to first contact us directly to seek a resolution by contacting our Customer Experience Team. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation. Any claim, dispute or matter arising under or in connection with this User Agreement shall be governed and construed in all respects by the laws of England and Wales. You and Kreative Kraft Boutique both agree to submit to the non-exclusive jurisdiction of the English courts.

In simple terms, "non-exclusive jurisdiction of the English courts" means that if you were able to bring a claim arising from or in connection with this User Agreement against us in court, an acceptable court would be a court located in England, but you may also elect to bring a claim in the court of another country instead. English law will apply in all cases.

 

PRIVACY POLICY: NOTICE UNDER THE GENERAL DATA PROTECTION REGULATION

What kinds of information do we collect about you?.

Any information that you enter into any text field on the Website or otherwise submit to us will be collected by the Company for internal use except where described otherwise in this notice. Because the Website is, in part, a platform, any customer information, customer data, contact information for customers or any other third parties, text, images, video, links, or any other content (collectively, “Content”) that you use, collect, or send onto or through the Website will be collected for purposes of storing, transmitting, processing, and analyzing that Content for you and for our third parties. Information that you enter into the Website at the point of account creation will be used to create a user account for you. Information that we request at the time of account creation may include an email address and other contact information, your name, performance guarantee form, proof of address, a display name, proof of identificationand a shipping address.

If you delete your account, the company may retain your profile information for future use, including for counting the number of customer accounts that have been deactivated.

We also collect information about your uses of the Website. This includes any Content that you create or share through the Website.
 
If you make any purchases through the Website or purchase any products or services,  we will collect your payment information for purposes of completing that transaction and maintaining a customer profile for you.
 
We also collect information about all inputs that you make to the Website including Content. This includes information entered into fillable fields.


What kinds of non-personal information do we collect about you? 

The Company collects certain non-personal information about you. By “non-personal information,” we mean information about you that cannot be used, and is not stored, in a way that can identify you personally.
The Website will collect information about your location based on your IP address. An IP address is a user-supplied identifier that allows the Company to know, in general terms, where its users are located. An IP address is not the same as a physical address, and is not the same as either your shipping address or your billing address.

The Company uses your IP address for internal purposes such as knowing which countries provide certain percentages of its users. The Company does not distribute your IP address to any other person. The Company does not verify your IP address or connect it to your shipping or billing address for purposes of checkout if you purchase any products or services. Your IP address is not and cannot be used by the Company to identify you personally. The Company’s web host will also know your IP address for purposes of logging visits to the Website from your IP address and for preventing distributed denial-of-service attacks, which are disruptive attacks on websites caused by very large numbers of simultaneous visits to the Website.
The Company collects information about users such as the number of users visiting the Website at any given time, the times during which visitors visit the Website, the length of time that users use the Website, which pages they visit, which products they order, and what other actions they take while using the Website. This information is collected by the Website and is provided in an anonymized form to the Company's data analytics provider (the “Data Analytics Provider”). This information is used by the Company to track the engagement, general geographic origin, and headcount of its users. This information is combined together to provide general demographic information on the Website's users. This information is not and cannot be used to identify you specifically.

The Data Analytics Provider is a Processor within the meaning of the GDPR. We may also share your information for purposes of advertising or other marketing functions, or making or placing orders.
 
How is your information shared?
No information that we collect is shared with third parties outside of the EEA. We only collect, process, and transmit your information for the purpose of providing the Company’s products and services and in accordance with the Company’s lawful instructions.
 
Content that you post to the Website is shared with your Friends, and in some cases with other users as described above. If you and another user have mutual Friends or share Content that we determine to be relevantly similar, we may share your name and a link to your profile with that user to suggest people you may know.
 
We also share Content and other information internally. We may review Content internally to determine that Content does not violate this Policy or our Terms and Conditions.
 
If we elect to provide promotional content or advertising, we may share information about the kinds of Content that you post and use, information related to your general geographic location as we infer it from your IP address, and other information that you supply to the Website to ensure that promotional content or advertisements are relevant to your interests.
 
We will also respond to a valid subpoena or other valid governmental requests for information. If we receive a valid subpoena or other valid governmental request for information about you, we may not disclose this request to you.
 
If we elect to provide for integration with other third-party apps or other services with the Website, we may share your Content or other information with those third-party apps or other services depending on their own terms and conditions. We will not share your information with any third-party apps or other services without first informing you.
 
If we have a good-faith belief that a user has posted Content or otherwise used the Website in a way that makes us believe that a user has engaged, or is about to engage, in criminal activity or other serious wrongdoing, we may share that information with the relevant authorities. If we do so, we may not inform you when we share that information.

 

COOKIE POLICY

The Website uses cookies. Cookies are small files that the Website places in your browser in order to track your activity across multiple separate pages within the same instance of the Website. For example, if you navigate to a sub-page of the Website with a fillable form that you then submit, a cookie will be used to connect the browser activity that filled that form with the browser activity that acknowledges our receipt of the same form. Cookies are used to maintain consistency across a session of Website use. Please contact us for more information about our Cookie policy and for information about our Cookie Policy. You may instruct your browser not to accept, or to delete, Cookies. The Website may become unstable or suffer diminished functionality if you delete or prevent the use of Cookies.

 List of cookies we collect

The table below lists the cookies we collect and the information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Allows pages to be displayed more quickly.
COMPARE The items that you have in the Compare Products list.
CUSTOMER An encrypted version of your customer id.
CUSTOMER_AUTH An indicator if you are signed into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores your Customer Segment ID
EXTERNAL_NO_CACHE A flag that, indicates whether caching is on or off.
RECENTLY ADDED PRODUCTS  Products you've recently added
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The last product you looked at.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
RECENTLYCOMPARED The items you recently compared.
STF Information on products you emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer authorized cookies.
VIEWED_PRODUCT_IDS The products that you recently looked at.
WISHLIST An encrypted list of products added to your wish list.
WISHLIST_CNT The number of items in your wish list.
 

MODEL CLAUSES OF THE GDPR APPLICABLE TO THIS POLICY

To the extent that the Company is a “processor” within the meaning of the GDPR, the Model Clauses of the GDPR apply to this Privacy Policy. Any terms or conditions of this Policy inconsistent with the Model Clauses of the GDPR are void. Please contact us at for more information regarding your rights under the Model Clauses.

 

YOUR CALIFORNIA PRIVACY RIGHTS

This Privacy Policy describes how we may share your information for marketing purposes. You may contact us with any questions and, to the extent applicable, to request a list of third parties to whom we may disclose information for marketing purposes and the categories of information we may disclose. Users under the age of 13 who are subject to the laws of the State of California may not use the Website. If you are under the age of 13 you may not use the Website.